Store Terms & Conditions
Terms of service, purchasing, shipping, 14-day returns, and quality guarantees for 3D filaments and laser printer toners.
General Provisions & Seller Details
Entity operating the Tinberg.pl store and core legal definitions
1. These Terms & Conditions govern the use of the online store available at www.tinberg.pl, order placement, concluding distance sales agreements, delivery procedures, 14-day statutory return rights, and complaint policies.
2. The online store is owned and operated by the registered enterprise:
The enterprise is registered in the Central Register and Information on Economic Activity of the Republic of Poland (CEIDG) kept by the: Minister of Finance and Economy (Minister Finansów i Gospodarki).
3. Core Definitions:
- Customer / Buyer – natural person, legal person, or organizational unit with legal capacity placing an order in the Store.
- Consumer – natural person concluding a distance sales agreement for purposes not directly related to trade, business, or profession (under Art. 22¹ of the Polish Civil Code).
- Sole Proprietor on Consumer Rights – natural person concluding a sales agreement directly related to their business activity, when the agreement does not have a professional nature for this individual, resulting in particular from the scope of their business activity disclosed under CEIDG (under Art. 7aa of the Consumer Rights Act and Art. 385⁵ and 556⁴ of the Civil Code).
- Goods / Products – tangible movable items offered in the Store, specifically 3D printing filaments, spools, laser printer toner cartridges, and drum units.
Store Assortment (3D Filaments & Laser Toners)
Characteristics of supplied materials, technical parameters, and protective sealing
1. The Store sells brand-new, factory-sealed consumables engineered for 3D additive manufacturing and laser document printing:
3D Printer Filaments (FDM / FFF)
Thermoplastics (PLA, PETG, ABS, ASA, TPU and specialty blends). Spools calibrated with dual-axis laser inspection (tolerance ±0.02 mm), neatly wound and hermetically vacuum-sealed with active desiccant pouches.
Laser Toners & Drum Units
High-yield cartridges for Brother, HP, Canon, Samsung and more. Filled with ultra-fine polymerized powder, pre-tested microchips, and transport pull-tapes protecting the drum rollers.
2. Product photos, descriptions, and recommended printing temperatures on the website constitute an invitation to conclude a contract under the Polish Civil Code.
Orders, Pricing & Payment Methods
Agreement conclusion, currency (PLN), VAT 23% and secure payment gateways
1. Orders may be placed 24 hours a day, 7 days a week through the online checkout system at www.tinberg.pl.
2. Prices & VAT: All prices shown in the Store are gross prices expressed in Polish Zloty (PLN) and include the statutory 23% VAT. Shipping costs are displayed transparently in the cart before placing the order.
3. Invoices: A full VAT invoice is issued electronically for each order and sent to the email provided during checkout.
4. Payment Options (including ING Pay): Customers may pay for ordered goods via the external payment gateway ING Pay, operated by ING Bank Śląski S.A. based in Katowice (ul. Sokolska 34, 40-086 Katowice, KRS: 0000005459, NIP: 634-013-54-75). Under ING Pay, the following methods are available:
- BLIK – quick code payments via bank mobile app,
- Payment Cards – debit and credit cards (Visa, Mastercard) secured with 3D Secure 2.0,
- Pay-By-Link (PBL) – instant online banking transfers,
- Deferred payments – buy now, pay in 30 days (PayPo, Twisto).
Fulfillment & Shipping Standards
Dispatch from Siemianowice Śląskie in heavy-duty cardboard boxes
1. Dispatch Time: We do our best to process and dispatch every order as quickly as possible directly from our fulfillment warehouse in Siemianowice Śląskie.
2. Carriers: InPost Parcel Lockers 24/7, doorstep couriers (DPD / InPost), or free local pickup in Siemianowice Śląskie by prior arrangement.
3. Packaging: Filament spools are packed in vacuum-sealed barrier bags with desiccant; toners are cushioned with air-bags and pull-tape sealing to guarantee zero damage during transit.
Right of Withdrawal (14-Day Returns)
Consumer rights and return terms for moisture-sealed polymers and sealed toners
1. Right of withdrawal: Buyers (both Consumers and Sole Proprietors on consumer rights) have the right to withdraw from the sales agreement without giving any reason within 14 (fourteen) calendar days from the date the goods are delivered (taken into possession), pursuant to the Consumer Rights Act of May 30, 2014 (Dz.U. 2014 item 827 as amended).
2. Return deadline: In the event of withdrawal from the contract, the Buyer is obliged to return the goods promptly, no later than within 14 (fourteen) calendar days from the day on which they communicated their decision to withdraw from the contract to the Seller.
3. Return shipping costs: In the event of exercising the right of 14-day withdrawal from the contract, the direct cost of returning the goods is borne by the Buyer. The Seller does not accept parcels sent cash on delivery (COD).
Protective Seals & Hygiene Notice (Art. 38 point 5)
For 3D printing filaments, the spool is sealed in a heavy-duty vacuum pouch with active desiccant. Breaking the vacuum seal exposes hygroscopic polymers (e.g. PLA, PETG, Nylon) to ambient humidity. Customers are requested to inspect the spool diameter, color and spool weight before unsealing the vacuum bag.
4. The declaration of withdrawal may be submitted via email to: reklamacje@tinberg.pl (or sklep@tinberg.pl) or sent in writing to: Tinberg.pl Justyna Sobczuk, ul. Wróblewskiego 4/18, 41-106 Siemianowice Śląskie, Poland.
Statutory Warranty & Complaints Procedure
Complaint handling procedure for Consumers and Sole Proprietors on consumer rights
1. Seller Liability: Tinberg.pl Justyna Sobczuk is liable towards the Consumer and the Sole Proprietor on consumer rights for any lack of conformity of the Goods with the sales contract existing at the time of delivery and revealed within two years from that time, pursuant to the provisions of the Consumer Rights Act of May 30, 2014 (Dz.U. 2022 item 2337) and the Polish Civil Code.
2. Filing a Complaint: A complaint may be lodged by a Consumer or Sole Proprietor on consumer rights:
- by email – sent to: reklamacje@tinberg.pl or sklep@tinberg.pl,
- in writing / by returning the defective product – to the postal address: Tinberg.pl Justyna Sobczuk, ul. Wróblewskiego 4/18, 41-106 Siemianowice Śląskie, Poland,
- by phone – via our customer service line: +48 515 777 084.
3. Content of Complaint: The claim should include: Buyer identification data (name and surname / company name), order or invoice number, description of the detected defect (e.g. diameter deviation, chip error), date when the flaw was noticed, photos, and the requested remedy (repair, replacement with a defect-free item, price reduction, or contract rescission as provided by law).
4. Timeframe for Response: The Seller undertakes to review and respond to the submitted complaint within 14 (fourteen) calendar days from the date of its receipt. Failure to respond within this period shall mean that the Seller acknowledges the complaint as justified.
Provisions for Business Customers (B2B)
Wholesale conditions, print farms, and office fleet supply
1. This section applies exclusively to non-consumer commercial entities purchasing in volume for business operations.
2. For enterprise disputes, the court with jurisdiction over the Seller's registered seat in Siemianowice Śląskie, Poland shall have exclusive jurisdiction.
Personal Data Protection & Final Provisions
GDPR compliance, ODR platform and legal validity
1. The personal data controller for customers of the Store is Tinberg.pl Justyna Sobczuk. Full privacy terms are outlined in the Legal Notice & Privacy Policy page.
2. European consumers may also resolve cross-border disputes via the European ODR platform at: ec.europa.eu/consumers/odr.
3. These terms are effective as of April 2026.
Questions Regarding Orders, Returns or Specifications?
Our customer service team in Siemianowice Śląskie is here to help Monday through Friday. Reach out to resolve any technical or formal queries.